*Please note that due to the COVID-19 pandemic, some orders may face delays and increased shipment times that are out of our control. Rest assured, that we are working hard to get all orders sent the day we get them. We thank you for your patience during this difficult time!
IS SHIPPING FREE?
Yes, we offer free shipping on all items.
WHICH SHIPPING OR POSTAL SERVICE DO YOU USE?
We use several and it will depend on what country they are shipping to and how quick the service is at certain points in time.
WHEN WILL I RECEIVE MY ORDER?
Almost all orders are shipped out directly from us at our warehouse based in Australia the day we get the order. We do have contract warehouses in other countries that ship for us to speed delivery. We expect all orders to be delivered to you with 7 to 21 days or less.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! It doses happen sometimes. The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.